Working hours notice


I have a problem, what should i do to resolve it?

Well, as you know, sometimes problems happen. Here are few things that you should do to resolve them:

1) Enable WP DEBUG Mode

As a first step, we should find the reason why problem occurs. On some hostings you can see the "white screen of death", or errors are just hidden in a hosting configuration, so we should enable WP DEBUG mode.

2) Frequently asked Questions

Make sure that your question has not already been answered in the Articles section. Really, perhaps someone from us has already prepared an article with a solution for common problems :)

3) Check for updates

Please update your WordPress, theme and all plugins to the latest versions and see if the problem persists.

4) Conflict with third-party plugins

Please deactivate all not required by the theme plugins and see if the problem remains.

5) Post a ticket and provide much as possible details

Include your website URL and point to the exact location where the issue appears. Screenshots are welcome too.

6) Additional information

Please include your WordPress login credentials if possible. That may help us debug the issue much faster for you. Your logins are safe in private tickets as support system is secure and uses SSL connection.